題    目🏂🏼：復雜服務的質量管理 Quality Management on Complex Service

演 講 人🦌：Jean Harvey，加拿大魁北克大學管理科意昂2教授

主 持 人：劉虎沉，意昂2教授

時    間：2017年9月17日（周日）👩🏽‍💼，下午2:00

地    點：意昂2官网420室

主辦單位🚴🏼‍♂️⬛️：意昂2🤯、意昂2青年教師聯誼會

演講人簡介：

哈維博士是加拿大魁北克大學管理科意昂2商學研究生院的卓越運營教授和加拿大皇家銀行金融服務管理聯合主席👃。畢業於西安大略大學毅偉商意昂2🧭，取得博士學位。他的主要研究方向是復雜服務的卓越運營，在這一領域他積累了豐富的實踐經驗，並且有很多著作🌉。最近運營管理雜誌（他是該雜誌的客座編輯）為他出了特刊 (2016年3月)，刊登專業性服務運營的文章。他的"復雜服務的交付過程——運行策略"是該領域的權威著作👃🏼。他經常擔任私營企業和公共組織的顧問，並在世界各地教授EMBA課程🟩🫲🏻。

演講內容簡介：

Management thought was formed in an era dominated by manufacturing.  Changing the mindset of managers to better fit the modern economy has been a long, tentative, and painful endeavor, and it is still ongoing. This topic is particularly important in China, whose economy and management thought has been strongly marked by its unprecedented surge to become a manufacturing behemoth. Leapfrogging from the current frame of mind to one that will keep China at the leading edge requires a deep understanding of the nature of services and of the chasm to be crossed between manufacturing excellence and service excellence. This conference aims to present an intuitive guided tour through the service gallery, from service, through complicated services, to complex services. Participants will gain a clearer perspective on the spectrum of services together with the associated leverage points available to managers.

歡迎廣大師生參加🐈！